Health & Safety
Our Number Priority
We understand that for many of our students travelling away from home can be a nerve-wracking experience but rest assured, we take every possible precaution to ensure that students are safe, secure and healthy during their time with us. We have broken down our internal safety protocols here for you.
24 hour contact
Students, parents, and teachers accompanying school trips, are all supplied with emergency contact cards as part of our student welcome pack. The contact cards contain our emergency phone numbers, which are answered 24 hours a day by Medical Projects staff. This ensures a quick response in the unlikely event of an emergency and provides peace of mind to parents, students and teachers alike.
Food and drink
In all of our destinations, we provide a mixture of international and local food options, and all of our food is carefully prepared to minimise the risk of students falling ill. We only use clean, filtered water in countries where the tap water is untreated, this includes when washing any raw foods like salads and fruit.
We collect information on each student’s dietary requirements before they travel with us, and can make necessary adjustments for any requirements. We also provide filtered or bottled water at all times on our overseas courses.
Dealing with illness or injuries
Our full time UK staff are all first aid trained, so are able to provide immediate support to injuries or illness if and when they happen. We also have close relationships with local medical professionals, who can be reached at any time if more serious medical attention is required.
All students are asked to complete a health declaration before they join one of our residential courses; to ensure our staff are fully aware of any additional needs they may have. Where these forms make us aware of serious, current or previous medical conditions, we consult our team of Medical Advisors for further advice. This team is made up of qualified, practising NHS Doctors.
All students are required to obtain some form of medical insurance to cover their course with us. Students travelling outside of their home country are required to have a minimum of 24 hour medical emergency cover, including medical repatriation to their home country. Medical Projects staff collect students’ insurance details before they join the course, so that they are able to help immediately in the unlikely case of an emergency.
We use a mixture of public transport and private transport on our courses, depending on the destination. Our private transport providers (e.g. taxis, mini-buses, and coaches) are all tried, tested and trusted licensed drivers, with vehicles that contain seat belts and conform to local safety standards as a minimum. Private transport is used during all night time journeys on our overseas courses.
While on our overseas courses, students are accompanied by staff members on all public transport. On our UK projects students are provided with comprehensive maps of public transport networks, with clear destination markings. Students are accompanied during all journeys, other than during clearly defined free-time -where parental permission for unsupervised activities has been given.
Our staff teams
We maintain a staff to student ratio of no more than 1:8 during our courses, so that students always have a selection of staff members to rely on in the unlikely case of any problems. All of our UK based staff are DBS checked, and our in-country staff members all undergo background checks at the local equivalent level. We also ensure that a minimum of one staff member per course is first aid trained and carries a first aid kit with them at all times. During all courses, at least one member of our UK head office team is present, to ensure everything is in keeping with our rigorous standards. We have at least one local staff member on our team at all of our courses (usually much more than one!) to provide local knowledge, cultural insight, and local language translation where required.
Our dormitories are always private for Medical Projects students only. We only allow same-gender rooms and there is no mixing within the students’ rooms. There are social areas where students can relax and socialise.
Our staff stay in the same accommodation as students to ensure they are available at all times if required. Where needed – or culturally appropriate – we also choose properties with walled compounds or night time staff on duty after dark, for added peace of mind.
Arrival and departures
We provide specific airports and pre-planned arrival and departure windows for students to arrive within. Where possible, we also try and group students together on flights so they have another student to travel (and get excited about project) with. It is also possible to use the airlines’ unaccompanied minor service, where the airline supervises them the entire journey until they are met by a friendly Medical Projects team member at the arrival gates, ready to start their unforgettable educational experience.
All students across all of our courses are met by a Medical Projects team member at the designated airport, pre-discussed meeting point or accommodation. We always have a copy of students’ arrival details and will not leave until we have collected each student. If a flight is delayed, rest assured that we will wait until every single student has arrived safely before leaving the airport. Upon departure, we will ensure all students are taken to the airport with plenty of time to spare – and then we’ll likely get a little emotional saying our goodbyes, before watching and waiting until every student has passed through airport security.
Monitoring our locations
Our UK head office staff are in contact with our local and overseas teams on a regular basis to ensure that they are aware of any changes to local safety or security conditions. We also closely monitor official government advice for all of our destinations, as well as undertaking detailed risk assessments of all of our destinations – which are checked and updated regularly. These risk assessments are available upon request. Our UK Operations team monitor the World Health Organisation for all of our destinations as well as current, on-going global health issues which might affect our students. You can find the official UK Government travel advice and World Health Organisation information for all of our destinations via the below link: